HLT33215 - Certificate III in Health Support Services - IETS

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Certificate III in Health Support Services

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Course Overview

Would you like to enter the healthcare industry, working in a housekeeping role in a hospital or healthcare facility? This course will give you the entry-level skills, knowledge and hands on experience to work in a role that includes cleaning and preparing rooms for occupation.

The health care and social assistance industry is forecast to have strong growth in job openings across all scenarios. Kitchen hands and Welfare Support Workers are expected to have the highest proportion of job openings.

You may work as:

  • Hospital support worker
  • Kitchen hand
  • Laundry worker
  • Care support worker
  • Home care worker

Minimum Entry Requirements

  • A written application form
  • Over 18 years old at the time of enrolment
  • Successful completion of LLN assessment
  • Identification Documents
  • A Photo ID

Why should I study this course?

This qualification covers workers who provide support for the effective functioning of health services, requiring discretion and judgement. These functions are carried out under supervision. These workers may also provide a team leadership, workplace training or leading hand function.

Health Support workers support the effective functioning of the health services. They do not provide direct care assistance functions such as assisting other staff with the care of clients, instead they ensure the facilities, equipment and support services underpinning a client’s care are all being delivered to a high standard.

What is the Course Structure?

This course consists of 15 units of competence, 6 units of competence which are core and 9 units of competence which are elective. Students must successfully complete all units to gain their qualification.

Training delivery consists of formal structured training and assessment of the practical application of the theoretical knowledge acquired through the structure training over the duration of the training program.

Minimum 20 hours weekly study which comprises of 12 hours of classroom based study & 8 hours of home study.


Fulltime: 29 Weeks
Part Time: Up to 2 year


This course can be delivered in number of ways, please contact IETS to discuss your preferences.


Contact us for more information


15 Units of Competency

Career Choices

  • Laundry leading hand
  • Senior kitchen hand
  • Food safety supervisor
  • Maintenance supervisor
  • Senior cleaner

What Units am I gaining knowledge in?

Core Units
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTINF001 Comply with infection prevention and control policies and procedures
HLTWHS001 Participate in workplace health and safety
HLTWHS005 Conduct manual tasks safely
BSBWOR301 Organise personal work priorities and development
Elective Units
HLTAHA018 Assist with planning and evaluating meals and menus to meet recommended dietary guidelines
HLTAHA019 Assist with the monitoring and modification of meals and menus according to individualised plans
HLTAHA020 Support food services in menu and meal order processing
HLTFSE001 Follow basic food safety practices
HLTFSE005 Apply and monitor food safety requirements
HLTFSE006 Prepare foods suitable for a range of client groups
HLTFSE007 Oversee the day-to-day implementation of food safety in the workplace
SITHCCC103 Prepare sandwiches
(Note prerequisite : SITXFSA101 Use hygienic practices for food safety)
SITXFSA101 Use hygienic practices for food safety

Assessment Method

Assessment is based on competency (the ability to demonstrate specific skills) and is undertaken through a combination which may consist of classroom observation, discussion, case studies, role plays & written assignments and the work placement.

Funding Opportunities

Course fees can vary by state and are based on a number of different factors. Please refer to our Funded Courses pages for more information, or call us to discuss the most appropriate funding or payment option for you.

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