CHC52015 - Diploma of Community Services - IETS

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Diploma of Community Services

The best way to find yourself is to lose yourself in the service of others.

Course Overview

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-coordinating and/or delivering of person-centered services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Note that the Statutory & forensic child, youth & family welfare specialisation must be achieved in order to meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA)

These Workers:

  • apply knowledge and skills gained through qualifications or previous experience to resolve problems within organisation guidelines.
  • coordinate specific programs and/or projects and supervise and/or coordinate a limited number of lower classified workers or volunteers and report to service managers
  • may undertake a first line management role.

Minimum Entry Requirements

  • A written application form
  • Over 18 years old at the time of enrolment
  • Successful completion of IETS`s language, literacy and numeracy assessment
  • Identification Documents
  • A Photo ID
Work Experience Requisites

To gain entry into CHC52015 Diploma of Community Services it is recommended that the candidate need to have previous work experience in the community sector in a job role that involved:

  • Self- directed application of knowledge
  • Exercise of independent judgment and decision-making, and
  • A range of technical and other skills

Why should I study this course?

The Diploma of Community Services develops skills and knowledge across the community sector for people in organisations involved in community work, community development, community care services, and volunteer programs. At the completion of this qualification graduates may undertake management roles and coordinate community programs according to their specialty areas.

What is the Course Structure?

This course consists of 16 units of competence, 8 units are core and 8 units are elective. Students must successfully complete all units to gain their qualification.

Training delivery consists of formal structured training and assessment of the practical application of the theoretical knowledge acquired through the structure training over the duration of the training program.

Minimum 20 hours weekly study which comprises of 12 hours of classroom based study & 8 hours of home study.


Full time: 60 Weeks
Part Time: Up to 2.5 years


This course can be delivered in number of ways, please contact IETS to discuss your preferences.


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14 Units of Competency

Career Choices

  • Family Support Worker
  • Program Coordinator
  • Business manager
  • Coordinator, volunteer programs
  • Service or program coordinator
  • Supervisor
  • Team leader

What Units am I gaining knowledge in?

Core Units
CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety
Elective Units
CHCCCS004 Assess co-existing needs
CHCCSM004 Coordinate complex case requirements
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM006 Provide case management supervision
CHCCSM007 Undertake case management in a child protection framework
CHCADV002 Provide advocacy and representation services
CHCCONS403C Support families to develop relationships
CHCFAM006 Assist families to self-manage contact

Assessment Method

Assessment is based on competency (the ability to demonstrate specific skills).All assessments are to be submitted electronically unless otherwise stated by your trainer.

Funding Opportunities

Course fees can vary by state and are based on a number of different factors. Please refer to our Funded Courses pages for more information, or call us to discuss the most appropriate funding or payment option for you.

Higher Level Skills

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