This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-coordinating and/or delivering of person-centered services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Note that the Statutory & forensic child, youth & family welfare specialisation must be achieved in order to meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA)
- apply knowledge and skills gained through qualifications or previous experience to resolve problems within organisation guidelines.
- coordinate specific programs and/or projects and supervise and/or coordinate a limited number of lower classified workers or volunteers and report to service managers
- may undertake a first line management role.
Minimum Entry Requirements
- A written application form
- Over 18 years old at the time of enrolment
- Successful completion of IETS`s language, literacy and numeracy assessment
- Identification Documents
- A Photo ID
Work Experience Requisites
To gain entry into CHC52015 Diploma of Community Services it is recommended that the candidate need to have previous work experience in the community sector in a job role that involved:
- Self- directed application of knowledge
- Exercise of independent judgment and decision-making, and
- A range of technical and other skills
Why should I study this course?
The Diploma of Community Services develops skills and knowledge across the community sector for people in organisations involved in community work, community development, community care services, and volunteer programs. At the completion of this qualification graduates may undertake management roles and coordinate community programs according to their specialty areas.
What is the Course Structure?
This course consists of 16 units of competence, 8 units are core and 8 units are elective. Students must successfully complete all units to gain their qualification.
Training delivery consists of formal structured training and assessment of the practical application of the theoretical knowledge acquired through the structure training over the duration of the training program.
Minimum 20 hours weekly study which comprises of 12 hours of classroom based study & 8 hours of home study.
Full time: 60 Weeks
Part Time: Up to 2.5 years
This course can be delivered in number of ways, please contact IETS to discuss your preferences.
Contact us for more information
14 Units of Competency
- Family Support Worker
- Program Coordinator
- Business manager
- Coordinator, volunteer programs
- Service or program coordinator
- Team leader
What Units am I gaining knowledge in?
|CHCCCS007||Develop and implement service programs|
|CHCCOM003||Develop workplace communication strategies|
|CHCDEV002||Analyse impacts of sociological factors on clients in community work and services|
|CHCDIV003||Manage and promote diversity|
|CHCLEG003||Manage legal and ethical compliance|
|CHCMGT005||Facilitate workplace debriefing and support processes|
|CHCPRP003||Reflect on and improve own professional practice|
|HLTWHS004||Manage work health and safety|
|CHCCCS004||Assess co-existing needs|
|CHCCSM004||Coordinate complex case requirements|
|CHCCSM005||Develop, facilitate and review all aspects of case management|
|CHCCSM006||Provide case management supervision|
|CHCCSM007||Undertake case management in a child protection framework|
|CHCADV002||Provide advocacy and representation services|
|CHCCONS403C||Support families to develop relationships|
|CHCFAM006||Assist families to self-manage contact|
Assessment is based on competency (the ability to demonstrate specific skills).All assessments are to be submitted electronically unless otherwise stated by your trainer.