CHC32015 Certificate III in Community Services

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Certificate III in Community Services

Group of human hands showing unity
Only a life lived for others is a life worthwhile

Course Overview

Do you believe in changing lives for ever? This entry-level course teaches you how to plan and develop effective care services to meet the immediate needs of clients. As a support worker, caseworker or client contact officer at Certificate III level, you’ll provide day-to-day assistance with entitlements and benefits. Your emotional and practical support will have positive outcomes for your clients.

Community Workers work with or for the benefit of the community and help ensure that the social and community fabric supports individuals and groups in the community.

This certificate III level is appropriate for support workers, case workers and client contact officers and generally, these positions:

  • Have direct contact with clients
  • Identify presenting needs
  • Refer to appropriate service and support

Minimum Entry Requirements

  • A written application form
  • Over 18 years old at the time of enrolment
  • Successful completion of Year 11 in Australia, or of an equivalent overseas qualification
  • Successful completion of LLN assessment
  • Identification Documents
  • A Photo ID

Why should I study this course?

This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.

At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.

As a Community Services Worker you are employed in a job where you can empower groups in your community. This role is a rewarding job and a great way to give back to your community by making a difference in people’s everyday lives.

What is the Course Structure?

This course consists of 12 units, 5 units are core and 7 units are elective. Students must successfully complete all units to gain their qualification.

Training delivery consists of formal structured training and assessment of the practical application of the theoretical knowledge acquired through the structure training over the duration of the training program.


Fulltime: 40 tuition Weeks
Part Time: Up to 2 year


This course can be delivered in number of ways, please contact IETS to discuss your preferences.


Contact us for more information


12 Units of Competency

Career Choices

  • Support Worker
  • Youth Worker
  • Assistant Community worker
  • Community Care Worker
  • Residential support worker
  • Indigenous youth worker
  • Recreational Activities Officer

What Units am I gaining knowledge in?

Core Units
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment
Elective Units
CHCADV001 Facilitate the interests and rights of clients
CHCAGE001 Facilitate the empowerment of older people
CHCCCS015 Provide individualised support
CHCCCS019 Recognise and respond to crisis situations
CHCCCS023 Support independence and wellbeing
CHCCCS005 Conduct individual assessments
BSBWOR301 Organise personal work priorities and development

Assessment Method

Assessment is based on competency (the ability to demonstrate specific skills). All assessments are to be submitted electronically unless otherwise stated by your trainer.

Funding Opportunities

Course fees can vary by state and are based on a number of different factors. Please refer to our Funded Courses pages for more information, or call us to discuss the most appropriate funding or payment option for you.

Certificate 3 Guarantee (QLD)

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